Operational assessment SMEs · 5–50 people · EN
2 live assessments · Q2 2026

The highest cost is not disorganization.

It's not having a precise map of your organizational structure.

CLEW measures organizational debt from multiple simultaneous perspectives — owner, employees, operations — and returns the intervention sequence based on real structural dependencies.

5 dimensions · 1 map
CLEW
Resilience Inspectability Decision margin Transferability Predictability
/ manifesto

When everything grows, but nothing is readable anymore.

01 / 07
01 / Problem
organizational debt

Every growing company accumulates organizational debt.

It works like technical debt in software: every deferred decision about who does what, who decides what, doesn't disappear. It accumulates. And every new thing built on top — a tool, a hire, a process — costs a little more.

The problem isn't that debt exists. It's that almost no one ever truly measures it. And those who try do it from a single perspective: their own, or through complex frameworks designed for large enterprises.

/ signals

Six signals that the system has stopped being readable.

  1. 01Operational decisions without an explicit owner
  2. 02Recurring rework on the same activities
  3. 03Tools adopted on still-unstable processes
  4. 04Responsibilities that overlap or disappear
  5. 05Metrics modified to boost performance
  6. 06Onboarding that depends on whoever was there before

These aren't people problems. They are signals of a system that has stopped being readable.

02 / What it is
operational assessment
CLEW doesn't do
  • Implementation
  • Coaching or training
  • Industry benchmarks
  • Guarantee of financial results
  • Decisions that are yours to make

CLEW is an operational assessment.

It's not consulting, not coaching, not a personnel audit.

It is a multi-role observation process that measures organizational debt from multiple simultaneous perspectives — owner, employees, operations — and returns the priority sequence based on real structural dependencies, not perceived urgency.

Every priority is backed by evidence collected in the field. There are no recommendations without a verifiable trace.

0d
Total duration
0+
Roles interviewed
0min
Interviews
0areas
Friction scores
03 / Method
three phases · 30 days

Precise in scope, light in impact.

01 / Collection

Collection

Operational interviews across multiple roles, comparison of perspectives, observation of real work. Not the corporate narrative — what actually happens.

15–20 min · surveys
~ 45 min · interviews
02 / Analysis

Analysis

Reading dominant frictions, dependencies between areas, systemic causes. The gap between role perceptions is already a diagnostic data point.

≥ 3 levels
roles analysed
03 / Delivery

Delivery

Structured As-Is report in eight sections. Friction score per area, structural potential scoring, priorities ordered by structural dependency.

~ 30 days · total
delivered with analyst
Honest note

No promises of immediate transformation. Clarity first. Then implementation.

5 dimensions of potential
  • 01Resilienceabsorb shocks
  • 02Inspectabilityspot problems early
  • 03Decision margindecide with awareness
  • 04Transferabilitynon-personal know-how
  • 05Predictabilityanticipate impacts
04 / Deliverable
as-is report

A structured deliverable. Not an opinion document.

Eight sections showing what is really happening in the organization, where friction concentrates, and in what sequence it's worth intervening.

C L E W diagnostic method · demonstration document
AS-IS REPORT
Friction score by area
Governance
0.0
Roles & resp.
0.0
Standard & SOP
0.0
Operational flow
0.0
Tools & data
0.0
Metrics
0.0

Main blind spot. On governance, management perceives 5.5 where interviews converge on 7.8 — a gap of 2.3.

diagnostic method · demonstration document01
/ eight sections
  1. 01Executive Summary with friction score per area
  2. 02Multi-role comparative score (owner vs. team)
  3. 03Structural potential scoring — 5 dimensions
  4. 04Scoring of the 5 organizational dimensions
  5. 05Map of dominant frictions and dependencies between areas
  6. 06Intervention priorities ordered by structural sequence
  7. 07Indicative development programme 30-60-90 days
  8. 08What not to implement yet, and why doing so now would cost more than waiting
05 / Audience
who it's for

CLEW works well in specific contexts.

Works well if
  • +SMEs between 5 and 50 people in growth phase, generational transition or post-acquisition
  • +Companies that sense there are problems but can't locate them
  • +Founders or owners about to make important decisions (hires, tools, investments) and want to do so on solid ground
  • +Organizations growing faster than they can structure themselves
  • +Those who want to understand what to fix before adding complexity
NOT THE RIGHT TOOL IF YOU NEED
  • A solution prescribed before the diagnosis
  • An intervention that doesn't require multiple role involvement
  • Immediate results without an observation phase
  • Coaching or motivational support
06 / Investment
transparency before the check

Prices before the conversation, not after.

Public indicative ranges. The final figure depends on organizational size and scope, and is defined in a written proposal within 5 days of the Potential Check.

◈ the product

Operational assessment CLEW

30-day multi-role process. As-Is report in eight sections, delivered with analyst. Everything included in the price.

  • Multi-role interviews (≥ 3 levels)
  • Multi-role surveys (~14)
  • As-Is report + delivery session
  • Interactive online version + printable PDF
◈ indicative range
from€6.200
What determines the price
  • 5–15 emp.€6.200
  • 15–25 emp.€9.300
  • 25–50 emp.€13.950

The Potential Check is always free — 45 minutes, no commitment.

06.b / After the diagnosis

Development Programme — optional.

The report can be used independently. If you prefer structured support for the implementation phase, there are four modular tracks activatable in sequence. None is automatic after the diagnosis.

TRACK-01LIGHT

Advisor

Light decision support. Validate sequence, prerequisites and risks before acting — keeping internal leadership.

range · indicative
€2.800–€3.500
monthly · flat fee
internal delivery
TRACK-02FOUNDATION

BASIC

Governance and stabilisation. RACI, decision autonomy, operational checklists, single source of truth.

range · indicative
€5.000–€9.000
4–6 weeks
internal delivery
TRACK-03SCALE-UP

GROWTH

Growth structure. Process redesign, digital tools sequence, backlog coordination.

consulting basis
Budget-drive
6–10 wks
external partner network
TRACK-04RESILIENCE

SCALE

Control and resilience. Cost-to-serve, risk register, revenue/delivery ops, continuous improvement.

consulting basis
Budget-drive
10–16 wks
external partner network

Advisor and BASIC are internal delivery at indicative prices. GROWTH and SCALE are on a consulting basis: each implementation involves a network of partners with different expertise, selected case by case. Module sequence is not mandatory: each step requires verified prerequisites.

No hidden prices, no surprise fees. What you see here is what you'll find in the proposal.

07 / First step
potential check

A conversation of 45 minutes.

To understand whether your organizational structure supports what you want to do and where debt accumulates.

Bring · 01

One page of real org chart

Who really does what, even informally.

Bring · 02

Three operational metrics you watch

Especially the ones that worry you.

Bring · 03

Two decisions to make in the coming months

Investments, hires, tools.

Conversation output
  • Where organizational debt concentrates (hypothesis, not conclusion)
  • First node to clarify
  • Whether it makes sense to proceed with the operational assessment

If no clear case emerges, we stop.

No hard sell.

08 / About
founder's voice

"Growth rarely stops for lack of commitment."

What we have seen, working inside growing organizations, is that growth rarely stops for lack of commitment. It stops because at some point those leading the company stop truly seeing what is happening in the processes and everyday decisions.

Choices accumulate, responsibilities blur, and value begins to disperse — often without anyone noticing in time.

CLEW is born to make that blind spot visible. It is not a motivational test, not a personnel evaluation: it is a diagnostic tool that measures the distance between what the company believes it is doing and what is actually happening operationally.

We don't just tell you how to grow. We return order, priorities and objectivity, so you can decide before certain choices become irreversible.

Next step

Clarity first.
Then implementation.

If what you have read describes your situation, the next step is a conversation. No commitment, no proposal before understanding whether it makes sense.